Job description

The Collision Center Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP, Non- DRP-environment and asking for the sale- Lake Forest location. In addition, must handle communications with insurance adjusters and customers throughout the repair process effectively.

DUTIES/RESPONSIBILITIES

Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.

• Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
• Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% for all assigned work.
• Responsible for achieving 92% CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
• Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
• Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
• Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
• Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
• Attend daily release meetings.
• Other duties as assigned.

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Auto body Repair or estimating: 8 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person